Terms of Service

1. Who we are

MIMS Auto Health (“MIMS”, “we”, “us”) is a car parts and accessories service in Abuja and north central Nigeria. By using our app or website, or by sending us a request, you agree to these terms.

2. How ordering works

• You choose your car, enter its VIN, and tell us the part you need. This is a request for a quote. It is not an order and you pay nothing at this stage.
• We send your quote through the app. We aim to do this within 35 minutes, but this is a goal and not a guarantee.
• Your order starts when you pay the quote.
• You pay by bank transfer, only to the account details shown in the app. Use your request ID as the reference. Please do not pay to any other account.
• After you pay, tap “I have paid” in the app. We treat your order as paid once we confirm the money in our bank account.
• You can follow your order in the app as it moves from Received, to Quoted, Paid, On the way and Delivered.

3. Your VIN and car details

We match each part to the VIN you give us, so please check it carefully. You can read how to find it in our VIN guide. If the VIN or car details you give us are wrong, the part we supply may not fit.

4. Genuine parts

We aim to sell only original OEM parts, sourced through authorised distributors. MIMS is an independent sourcing service. We are not owned by, or affiliated with, any car manufacturer. Brand names are used only to identify the vehicles a part is meant to fit.

5. Delivery

We deliver to the areas you can choose in the app. We keep you updated on your order in the app and on WhatsApp. Delivery time depends on the part and your area, so any time we give you is an estimate and not a guarantee.

6. If we cannot get your part

If you have paid and we cannot get your part, we refund you in full.

7. Returns

• We accept a return when the part we supplied does not match the VIN you gave us because of a mistake on our side.
• We do not accept electrical parts back. These include batteries, alternators, starter motors and headlights.
• To start a return, message us on WhatsApp or email us with your request ID. Please check the part against your car before you fit it.

8. Your information

You agree to give us accurate details. How we handle your information is explained in our Privacy Policy.

9. Using the app and website

Please do not misuse the app or website, try to break them, or submit false or harmful information. We may remove entries that look like spam or abuse. The content on our website and app belongs to MIMS and may not be copied for commercial use without our permission.

10. Our responsibility

To the extent the law allows, MIMS is not responsible for losses caused by delays outside our control, or by wrong details given to us. Nothing in these terms takes away any right you have under Nigerian law.

11. Changes

We may update these terms as MIMS grows. The date at the top shows the latest version.

12. Governing law

These terms are governed by the laws of the Federal Republic of Nigeria.

13. Contact

Email: mimscpa@gmail.com
WhatsApp: 0704 240 2011